你掌握用英语投诉的表达了吗？这里有全面的总结，让人受益匪浅
学会英语投诉是商务英语必学的内容。遇到产品质量有问题，或者服务不到位，我们自然想到投诉。如何用英语进行有效的投诉呢？这是我们本节课要详细说明的问题。在外企或者进行外贸工作，都会遇到各种各样的问题，比如，做的货不对板，材料用错了，货期延误了，适当给对方提出投诉，以便更好地改善问题。
投诉，就是拒绝吃哑巴亏，要清晰地说出投诉的具体原因，并且商量解决方法。
I'd like to make a formal complaint.
我要正式向您投诉。
I' m calling to make a complaint.
我打电话是来投诉的。
I want to/have to complain about sth.
我要就某事投诉。
The goods are not up to the usual standards.
这批货没有达到常规标准。
Your shipped bulk goods not in accordance with quality as the sample.
你们发送的大货质量和样品质量不一样。
Your goods cannot be accepted as they differ from your sample.
我们不能接受你们有别于样板的货。
The computer I bought two months ago is always breaking down.
我两个月前买的电脑老是出故障。
On using this product I discovered
用产品的时候发现..
I am particularly unhappy about
我们对..特别不高兴。
What would suit me best is
我需要你们这样做..
There seems to be a problem with
这里出了问题。
The problem was due to
问题是由于..造成的。
I urge you to have this situation investigated at once.
我力劝你立即调查这个事情。
I hope you can take measures to solve the problem.
希望贵公司能够采取措施解决此事。
Please advise us immediately when we can expect a solution.
请尽快告诉我们何时有解决方案。
{!-- PGC_COLUMN --}有用表达学习：
make a formal complaint 作出正式投诉
be up to usual standards 达到正常标准。
bulk goods 大货，散货
in accordance with 与..一直
differ from sample 与样品不一样
break down 出毛病
due to 由于
take measure to do sth 采取措施做某事
写英文投诉邮件，一般都有常用的套路。大家可以按照下面的写作顺序来安排组织语言。
告知单号
提出投诉的问题
说明具体的状况
给出证据，比如拍照
提出解决方法
下面这封邮件是收到产品，发现损坏之后的投诉，大家学一下，注意看如何行文，把事情说清楚。
Dear Mr Paul，
Our order No. 201530202
We have received the goods of 500 acrylic pen stands，but we regret to inform you that 20 units were badly damaged.
The packages containing the acrylic pen stands appeared to be in good condition and we accepted and signed for them without question. We unpacked the packages with great care and can only assume that the damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 units as soon as you can. Meanwhile，we have put the damaged acrylic pen stands aside in case you need them to support a claim on your suppliers for compensation.
Enclosed please find pictures of those broken items for your reference.
Look forward to hearing from you.
Best Regards，
Andy
这封邮件说的是，购买亚克力笔架，收到包裹觉得没有问题就签收了，但是打开之后发现有20套烂掉了。猜想是由于装运之前包装过于粗心造成。希望可以换20套全新的，并且把坏的放一边，方便对方拿去找供应商索赔。同时提供了损坏的照片证据。
有用表达学习：
acrylic 一种塑料材料
regret to inform sth that+具体要说的事情
be badly damaged 损坏严重
be in good condition 状况很好
sign for 签收
unpack package with great care 小心翼翼地打开包裹
assume 猜测，假设
careless handling 不用心的处理
prior to 在..之前
put sth aside 把..放在一边
in case 以防
claim on sb for compensation 向某人索赔
Enclosed please find sth 随函附上，请看
for one's reference供某人参考
在国际贸易中，除了出现损坏投诉，还可以出现货不对板投诉，用上关键句：
The products clearly do not match the samples you left with us.
这些产品和你们留给我们的样板不相符。
如果是不及时发货原因，可以用上关键句：
We regret very much that it is necessary to complain about the non-delivery of +具体货物名+合同号（单号）。
我们很遗憾，必须就某合同下的产品不发货提出投诉。
如果是发错货，可以这样投诉：
upon opening the cases we found case No.40 contained completely difference articles.
打开盒子的时候，我们发现编号40的产品包含有不同的产品。
学了本课，你就应该知道如何用英语投诉，重点是说清楚问题，给出证据，提出解决方案，这样大家才能有进一步沟通的可能，如果表述不清，可能会造成更大误解。我们的专栏《顶级商务英语课》也还有其它优质文章，大家可以看一下，提高商务英语水平。
